:root {
  --color-bg: #f6f7f9;
  --color-card: #ffffff;
  --color-text: #1f2430;
  --color-muted: #6b7280;
  --color-border: #e2e5ea;
  --color-primary: #1a4d8f;
  --color-primary-dark: #123a6b;
  --radius: 10px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  background: var(--color-bg);
  color: var(--color-text);
  line-height: 1.5;
}

.wrap {
  max-width: 760px;
  margin: 0 auto;
  padding: 24px 20px 80px;
}

.site-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding-bottom: 24px;
  margin-bottom: 24px;
  border-bottom: 1px solid var(--color-border);
}

.brand {
  font-weight: 700;
  font-size: 1.1rem;
  color: var(--color-primary);
  text-decoration: none;
}

.link-muted {
  color: var(--color-muted);
  text-decoration: none;
  font-size: 0.9rem;
}
.link-muted:hover { text-decoration: underline; }

.nav-links {
  display: flex;
  align-items: center;
  gap: 16px;
}

.btn-small {
  padding: 8px 16px;
  font-size: 0.85rem;
}

.alert-success {
  background: #e5f7ea;
  color: #1a7a37;
  border: 1px solid #b7e6c3;
  padding: 12px 16px;
  border-radius: 8px;
  margin-bottom: 16px;
  font-size: 0.92rem;
}

.radio-card.static {
  cursor: default;
  color: var(--color-muted);
}

.cta-row {
  display: flex;
  gap: 12px;
  margin-top: 20px;
  flex-wrap: wrap;
}

h1 { font-size: 1.6rem; margin-bottom: 0.3rem; }
.lead { color: var(--color-muted); margin-top: 0; }
.hint { color: var(--color-muted); font-size: 0.9rem; }

.card {
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  padding: 24px;
  margin-top: 20px;
}
.card.center { text-align: center; }

fieldset {
  border: none;
  padding: 0;
  margin: 0 0 24px;
}
legend {
  font-weight: 600;
  margin-bottom: 12px;
  padding: 0;
}

label {
  display: block;
  margin-bottom: 14px;
  font-size: 0.92rem;
  font-weight: 500;
}

input[type="text"],
input[type="email"],
input[type="password"],
input[type="number"],
textarea {
  display: block;
  width: 100%;
  margin-top: 6px;
  padding: 10px 12px;
  font-size: 1rem;
  border: 1px solid var(--color-border);
  border-radius: 6px;
  font-family: inherit;
  color: var(--color-text);
}

textarea { resize: vertical; }

.row {
  display: flex;
  gap: 16px;
}
.row > label { flex: 1; }

.radio-group {
  display: grid;
  grid-template-columns: 1fr;
  gap: 10px;
}
.radio-card {
  display: flex;
  align-items: center;
  gap: 10px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  padding: 12px 14px;
  font-weight: 500;
  cursor: pointer;
}
.radio-card input { margin: 0; }

.btn-primary, .btn-secondary {
  display: inline-block;
  border: none;
  border-radius: 8px;
  padding: 12px 22px;
  font-size: 1rem;
  font-weight: 600;
  cursor: pointer;
  text-decoration: none;
}
.btn-primary {
  background: var(--color-primary);
  color: #fff;
}
.btn-primary:hover { background: var(--color-primary-dark); }
.btn-secondary {
  background: #eef1f6;
  color: var(--color-text);
}

.alert {
  padding: 12px 16px;
  border-radius: 8px;
  margin-bottom: 16px;
  font-size: 0.92rem;
}
.alert-error {
  background: #fdecec;
  color: #9c1f1f;
  border: 1px solid #f5c2c2;
}

.ticket-code {
  font-size: 1.3rem;
  color: var(--color-primary);
}

.badge {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 0.8rem;
  font-weight: 600;
}
.badge-offen { background: #fff4e0; color: #8a5a00; }
.badge-beantwortet { background: #e5f7ea; color: #1a7a37; }
.badge-rueckfrage { background: #e7edfb; color: #1a4d8f; }

.thread {
  margin-top: 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}
.message {
  border-radius: 10px;
  padding: 12px 16px;
  border: 1px solid var(--color-border);
}
.message-kunde { background: #f8f9fb; }
.message-berater { background: #eef4ff; }
.message-meta { font-size: 0.78rem; color: var(--color-muted); margin-bottom: 6px; }
.message-body { white-space: pre-wrap; }

.admin-header {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
}

.ticket-table {
  width: 100%;
  border-collapse: collapse;
  margin-top: 16px;
  background: var(--color-card);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  overflow: hidden;
}
.ticket-table th, .ticket-table td {
  text-align: left;
  padding: 10px 14px;
  border-bottom: 1px solid var(--color-border);
  font-size: 0.9rem;
}
.ticket-table th { background: #f0f2f5; font-weight: 600; }